FAQ

FAQ AND CUSTOMER  SERVICE

Quickly find the answers to your questions about Hotels Online gift boxes. We are at your disposal, whether you want to buy a box or have received a gift box. To facilitate your research, directly select the topic that concerns you.

Enable your gift card. Click I HAVE A GIFT CARD at the top of this page! Register your voucher.

You can search 2 persons in the hotel engine. All hotels showing available you can book. If your gift card does not cover the cost, you will see price to pay for an upgrade.

When you log in you will be sent directly to correct hotel booking web site. When you have confirmed a hotel booking, you will automatically get a hotel voucher by e-mail.

No, as long as the gift card is valid you may give your card at any time to someone else.

Our hotel gift cards let you choose the experience you want to give, from luxurious getaways to charming boutique stays. Simply browse our selection or opt for an open-value card for ultimate flexibility.

1. Choose your hotel experience (or open value gift card): Find the perfect destination or let the recipient decide!

Occasionally, hotel gift cards end up in your spam or junk mail, so check there first. If it’s not there, please email the Hotels Online team at booking@hotel-express.com

We have 400 000+ hotels in our system. What will show for your gift card depends on price, star rating, meal plan etc. If your wanted hotel or room is not included in your hotel gift card value, it will normally be available if you pay an upgrade. If a hotel gift card is originally made for a specific city, you can still check other cities. If hotel shows you can book them.

For all packages it will be listed a demo link so you can search before you buy to see what will show. Please note that available hotels will differ depending on date and that hotel or room may be sold out. The demo link can`t be used for booking. Then you need to click on the Register your voucher link.

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Click on wanted prepaid hotel package in section Travel & Stay. Then it will be a demo link so you can search available hotels just as if you had bought the product. Difference is only that you can`t book.

We offer various exciting packages for businesses and would love to help you. Contact us at booking@hotel-express.com

No problem. The booking page will show you upgrade possibilities for hotels and rooms. Price you see on screen will then be difference to pay and your voucher is already deducted.

The reservations are non refundable so if you become sick when you should travel, please contact your travel insurance company.

It will be possible to add days in the booking page-

Sometimes rooms are sold out. You can then contact us so we can check if it can be booked manually.

SHotels and rooms may be sold out and it can change every hour.